A state charter school’s governing board is responsible for overseeing the operation of the school, including setting the school’s policies, ensuring the school's adherence to the policies, and overseeing personnel. 

The SCSC’s authority is limited to holding the school accountable for its performance in meeting academic, financial, and operational expectations under its charter contract and its obligations under applicable law. 

To find more information about a school’s governing board, including how to contact the board and file a formal complaint, please visit the school’s website and review the school’s stakeholder grievance policy. If the school does not have a formal stakeholder grievance policy, you may contact the Governing Board Chair and review applicable school handbooks, which may have a complaint process for the area of your concern.

Complaint Form

Acknowledgement
By checking the agreement, you acknowledge that the information contained herein is provided as guidance to assist stakeholders in addressing concerns. The information does not constitute legal advice and does not substantiate any reported claims.
Have you followed the school’s grievance procedures?
Have you contacted the school’s governing board?
Select the school of concern from the list above.

Note: If the school is not in the list, it is not a State Charter School. Contact your local board of education or the Georgia Department of Education Charter School Division for issues related to all other charter schools.
Relationship to School
Please briefly describe the issue you are having with the school.
I authorize SCSC staff to contact me regarding this complaint
Do you want your information (including your name, student’s name, and other details) to be shared with the school as part of the SCSC’s follow-up on this complaint?
As part of our complaint follow-up process, SCSC staff may reach out to school officials and/or the school’s governing board. Most complaints are easily resolved by sharing specific details with school officials and/or the governing board. Please note that failure to give permission to share details from your complaint may limit our ability to successfully resolve your complaint.

As a state government agency, complaints submitted to the State Charter Schools Commission of Georgia are subject to the Georgia Open Records Act (O.C.G.A. § 50-18-70, et seq). This means that the information contained in your complaint may be shared in response to an open records request. If your complaint is the subject of an open records request, the SCSC will redact all personally identifiable information of the student in accordance with state and federal law.